CORONAVIRUS DELIVERY UPDATE (24/4)...
We've had a couple of reports of parcels taking much longer to arrive than normal. We dispatch all our parcels with Royal Mail within about 48 hours, but sometimes they are then getting delayed (in some cases more than a week) before they get to you.
All we can say is that the Post Men & Women are working extremely hard at the moment, both with the increase in post & higher levels of staff sickness, so please bear with us (and them) if your parcel is taking a while to arrive! Unfortunately we can't offer refunds until after the Royal Mail cut off for delivery (13 working days after dispatch for 2nd class parcels).
Thank you for bearing with us at the moment & I hope you'll join me in giving a massive thank you to all the staff at the Post Office & with Royal Mail to continue to provide this vital service.
Stay safe x
Standard delivery costs £3.50 and is sent using Royal Mail 2nd Class Post. We usually despatch same or next day, depending on the time of your order, so you can expect to receive your parcel between 4 & 6 working days from order.
If you need your parcel a little quicker, we can send it 1st Class Post - this costs £4.50 and you can select this option at the checkout.
Unfortunately we don't offer next day delivery at the moment - however if your order is urgent please email us at firstname.lastname@example.org BEFORE placing it and we'll see what we can do to help.
You'll be notified once we post your order.
Standard post is free for orders over £50, or you can pay for faster delivery if you like.
We don't make any money on shipping, the price you pay is a little less than the cost of posting your order. We'd love to do free delivery but its not possible for our small business at the moment. We do occasionally do free delivery offers, so follow us on facebook or sign up to our newsletter to find out when the next offer is available.
REST OF THE WORLD
For posting to the rest of the world, we charge a flat fee of £15. All parcels are sent via Royal Mail track & trace service (if available). Please be aware that items can take a couple of weeks to arrive. You will be notified of your tracking number once the item is posted.
You are responsible for checking that the item you have ordered is not subject to any customs restrictions or additional taxes or duty. We will not accept any liability for this, we are a small business and can't possibly know each countries restrictions. If we get to the post office with your parcel & find out we cant ship, for example, soaps to the US, then we will have no choice but to cancel your order. We will, of course, let you know if this happens & you'll get a full refund. If you have any questions about international postage, please feel free to message us before placing your order.
We accept returns on all orders, that are in an unused condition and in original packaging, except, we regret we cannot accept returns on earrings for hygiene reasons. You can return your item to the address included in your parcel.
We check all our items carefully before sending out, so happily faulty items are rare. In the unusual circumstances that your item(s) are damaged, please contact us via email@example.com.
Please get in touch if you have any questions.
We are comitted to helping people to reduce their single use & disposable plastic, and as such we now ship all our orders in recycled cardboard boxes, using paper tape & recycled filler and tissue paper.
A note about plastic packaging
We have a few mailing bags left over from when we didn't do this, so occasionally you may get your order in a plastic bag - our plastic mailing bags ARE made from recycled plastic but we understand many of you are unable to further recycle these or are wanting to live plastic free. We may also occasionally use plastic (polystyrene) packaging chips or bubble wrap to protect your order. These are solely reused from our product packaging, and we believe its better to reuse than to throw away.
If you do not wish to receive any plastic packaging with your order, then you can let us know in the 'additional comments' section of the checkout & we will post your order plastic free.